Best Travel Agency In Michigan

Best Travel Agency In Michigan – But 60-year-old Ann Arbor has evolved and thrived as a transportation company for the digital age.

Conlin, CEO of Ann Arbor-based Conlin Travel, said:

Best Travel Agency In Michigan

But in the 1990s, airlines stopped paying commissions to travel agents, and online booking began to disrupt the industry.

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Many travel agencies have gone bankrupt, but Conlin Travel at 3270 Washtenaw St. has fought to keep its customers. The company is celebrating its 60th anniversary.

“By supporting recruitment and retention, finding the best talent and treating them with respect, we know our customers value our work. Very good,” said Conlin, who bought the business from his father Tom.

In 1959, shortly after graduating from the University of Michigan, Tom Conlin bought a small agency on South University Avenue.

“I think he was looking for a business that fit his personality, and the travel business was small at the time,” says Chris Conlin, who joined the family business in 1983. It changed the industry dramatically. He realized that he had to attract and retain the best people to work with him. “

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Vacation packages were the main focus of the organization until Elder Conlin partnered with the University of Michigan Alumni Association in the early 1960s to organize group trips.

“There used to be only two prices for plane tickets…first class and bus. The prices were set by the government. Each airline had to charge a certain amount for the same route. That all changed in the late 70s and early 80s. “It became a very competitive market,” Conlin says.

“These were heady days on the vacation side of the travel industry, and I’d say they were the birth of business travel,” Conlin said. It was in town and there were a series of events.

“Our dealer was paying us,” he said. Together, the airlines have decided to change the model and reduce this cost to zero in five years.

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Then the Internet expanded the way travelers book, forcing the industry to shift gears and find new ways to make money, Conlin said.

He said the Internet created problems and hurt the travel industry, but it helped his company become a corporate entity.

“We were at this point,” said founder Tom Conlin. “I had the most up-to-date information on any computer ever… There was no charge and I paid for the service right away. A very loyal customer.”

The partnership with UM enables the company to create Big Ten Bowl travel packages and Final Four tour packages for alumni.

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Conlin operates websites, airlines, hotels, automobiles, security, contract negotiations and more, and hosts major sporting and business events throughout the year.

The University of Michigan Alumni Association expects 500 to 1,000 members to attend its pre-conference in San Antonio on Saturday.

“Looking around the office, there are lots of black and white photos of the travel industry and my father and grandfather who weren’t in the travel industry,” he said. .

The company also has a large photo in the UM conference room of players in suits, hats, white gloves and high heels before boarding overnight flights to Europe.

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Conlin said travel management companies negotiate with airlines, hotels and car rental companies and offer packages to each of the company’s customers through an online booking tool.

“We have a lot of workers here and we’re proud that we haven’t lost them. We have a wonderful, dedicated staff,” Conlin said.

Conlin prides itself on taking care of its traveling customers. If travelers encounter natural disasters or other potentially dangerous situations, Conlin employees will contact customers to ensure safety.

The company expanded to East Lansing in 2009 and to Grand Rapids in 2014. In 1984, a branch was opened in San Francisco, California. In 1998, Conlin also founded Great Lakes Cruises.

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